h88 game Privacy Policy —
How We Handle Your Personal Data

1 Introduction

h88 game operates an online gaming platform that provides sports betting, live casino games, jackpot slots, and regional gaming entertainment to adult players primarily located in Pakistan. As part of providing these services, h88 game necessarily collects and processes certain personal information about the individuals who use the platform.

We are committed to handling personal data responsibly, transparently, and in compliance with applicable data protection principles. This Policy applies to all personal data collected through h88game.app, our mobile-optimised website, our customer support channels, and any other direct communication between h88 game and its registered players.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and h88 game.

2 Data Controller

For the purposes of this Policy, the data controller responsible for your personal information is h88 game, the operator of h88game.app. As data controller, h88 game determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Policy or your personal data, you may contact the h88 game Data Protection team via the contact details set out in Section 15 of this Policy. We aim to respond to all data-related enquiries within 30 calendar days.

3 Data We Collect

3.1 Registration Data

When you create an h88 game account, we collect the information you provide, including:

• Full legal name
• Date of birth (to verify you are 18 or over)
• Email address and/or Pakistan mobile phone number
• Chosen username and encrypted password
• Country of residence (Pakistan)

3.2 Identity Verification Data

To comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations, we may request:

• A copy of a valid government-issued identity document (CNIC, passport, or driving licence)
• Proof of address (utility bill, bank statement, or similar document issued within 90 days)
• Proof of payment method ownership (screenshot of Easypaisa/JazzCash wallet, bank card image, etc.)

3.3 Transaction & Financial Data

When you deposit or withdraw funds, we collect:

• Payment method type (Easypaisa, JazzCash, HBL, Raast, USDT TRC20, etc.)
• Transaction amounts in PKR
• Transaction timestamps and reference numbers
• Partial payment identifiers (e.g., masked bank account or mobile wallet number)

3.4 Gaming Activity Data

We record your activity on the platform, including sports bets placed (market, selection, stake, and outcome), casino game sessions, jackpot slot plays, Cockfighting wagers, and Crazy Time participation. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

3.5 Technical & Device Data

When you access h88 game, we automatically collect certain technical data, including IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URL. This information helps us maintain platform security and optimise the user experience for players accessing the site on Pakistani mobile networks.

3.6 Communications Data

When you contact our support team via live chat or email, we retain a record of those communications, including the content of messages and the date and time of contact. This record is used for quality assurance, dispute resolution, and regulatory compliance.

4 How We Use Your Data

h88 game uses the personal data we collect for the following purposes:

5 Legal Basis for Processing

h88 game processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to register your account, execute transactions, and deliver the gaming services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and record-keeping requirements.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications, where you have explicitly opted in, and can withdraw consent at any time.

6 Sharing Your Personal Data

h88 game does not sell your personal data to any third party. We may share your data with the following categories of recipient only to the extent strictly necessary for the purposes described in this Policy:

• Payment processors: Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, and USDT payment infrastructure providers, for the sole purpose of processing your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist us in verifying the identity and age of registered players.
• Game software providers: Third-party casino game and slot developers whose software is integrated into the h88 game platform. These providers may receive anonymised session data for technical support purposes.
• IT and infrastructure providers: Cloud hosting and content delivery providers who maintain the servers on which the platform and player data are stored, operating under strict confidentiality and security obligations.
• Legal and regulatory authorities: Where required by law, court order, or regulatory instruction, we may disclose your personal data to law enforcement agencies or financial intelligence units in Pakistan or applicable jurisdictions.

7 Cookies & Tracking Technologies

h88 game uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookie:

• Strictly necessary cookies: Essential for the platform to function, including maintaining your login session and storing your language or currency preference (PKR). These cannot be disabled.
• Performance cookies: Collect anonymised information about how players use h88 game (e.g., which pages are visited most frequently) to help us improve load times and usability on Pakistani mobile networks.
• Functional cookies: Remember your preferences (e.g., preferred game category) to provide a more personalised experience across sessions.
• Analytics cookies: Used to measure aggregate platform traffic patterns. The data is anonymised before any analysis is performed.

You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your h88 game account. Disabling other cookie categories may reduce the quality of your experience but will not prevent you from accessing the core platform.

8 Data Security

h88 game employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and h88game.app is encrypted using 256-bit SSL/TLS protocols — the same standard used by major Pakistani banks including HBL and MCB.
• Passwords are stored only in hashed, salted form. h88 game personnel cannot access your password in plain text.
• Player financial data is stored in isolated, access-controlled environments with audit logging on all access events.
• Optional two-factor authentication (2FA) is available to all registered players, providing an additional identity check at each login.
• Our systems are subject to regular security assessments and penetration testing by independent security professionals.

9 Data Retention

h88 game retains your personal data for as long as your account is active and for such additional periods as are required by applicable law or regulatory obligation. In practice, this means:

• Account and transaction records are retained for a minimum of five years from account closure, in compliance with anti-money-laundering record-keeping obligations.
• Identity verification documents are retained for five years from the date of submission or from the date of account closure, whichever is later.
• Customer support records are retained for two years from the date of the final communication in each support thread.
• Marketing consent records are retained for three years from the date of consent, or until you withdraw consent, whichever comes first.
• Technical and device data (logs, IP records) are retained for a maximum of 12 months unless a specific security investigation requires longer retention.

When data is no longer required and the retention period has elapsed, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

10 Your Privacy Rights

As an h88 game player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us using the details in Section 15. We will respond within 30 calendar days.

11 Children's Privacy

h88 game is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If we discover — through our age verification process or otherwise — that personal data has been submitted by a person under 18, we will immediately close the associated account and permanently delete all related data.

12 International Data Transfers

h88 game's primary player base is in Pakistan, and we process most player data within secured infrastructure serving the Pakistan region. However, certain operational functions — including cloud hosting, analytics, and third-party software integrations — may involve the transfer of personal data to servers located outside of Pakistan.

Where such transfers occur, h88 game ensures that appropriate safeguards are in place, including contractual data processing agreements with the receiving entities, requiring them to maintain data protection standards equivalent to those applied within Pakistan and applicable international frameworks.

13 Marketing Communications

With your consent, h88 game may send you promotional emails or SMS messages relating to new games, bonus offers, upcoming cricket events (including HBL Pakistan Super League fixtures), jackpot promotions, and other platform updates relevant to Pakistani players.

You may withdraw consent and opt out of marketing communications at any time by:

• Adjusting your notification preferences in your h88 game account settings.
• Clicking the unsubscribe link in any marketing email.
• Contacting h88 game support via live chat or email with a clear request to be removed from marketing lists.

Please note that even after opting out of marketing, you will continue to receive transactional messages — such as deposit confirmations, withdrawal notifications, and important account security alerts — as these are necessary for the operation of your account and cannot be disabled.

14 Changes to This Privacy Policy

h88 game may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or the features of the platform. The date of the most recent revision is always displayed at the top of this page.

Where a material change is made — meaning a change that significantly affects how your personal data is used or what rights you hold — h88 game will provide at least 14 days' prior notice via email to the address registered on your account, or via a prominent notice on the platform. Your continued use of h88 game after the effective date of any revised Policy constitutes your acceptance of the changes.

We recommend that you review this Policy periodically to stay informed of any updates. The current version will always be accessible at h88game.app/privacy-policy.

15 Contact Us & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a data-related complaint, please contact the h88 game Data Protection team through the following channels:

• Live Chat: Available 24/7 from any page on h88game.app. Please state "Data Privacy Request" at the start of your message so it is routed to the correct team. Average response time under 3 minutes.
• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" for data-related queries. (Plain text only — not a clickable link.)

For access, rectification, erasure, and portability requests, please include your registered username or email address and a clear description of your request. We will respond within 30 calendar days. If your request is complex, we may extend this period by a further 30 days and will notify you accordingly.